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Support · Service

Contact service engineering

Call or email us. Having a case number or site name from earlier service is the fastest way for us to locate the right file in our archive.

Before you contact us, please have

  • Model and serial number
    Found on the type plate on the measurement unit's housing.
  • Isotope and year of installation
    From the plant's source journal.
  • Description of the issue
    Fault codes, how the measurement behaves, when it started.
  • On-site contact
    Radiation safety officer or operations manager.